Frequently Asked Questions
Answers to key questions about our showrooms, order process, custom solutions, and how HDS works with you.
Are your showrooms open to the public?
Our showrooms are for commercial hospitality industry operators only.
What is the lead time for orders?
Lead times depend on the specific products ordered. We provide estimated lead times once orders are specified.
Do I need to return samples?
Samples are sent from warehouses and do not need to be returned unless specifically requested.
Do you offer custom work?
Yes! We provide custom solutions across dinnerware decorating, flatware etching, glassware etching, logo buffet tables, podiums, logo chairs, and more.
Where can I find spec sheets, catalogs, and pricing?
All catalogs are available on our website. Spec sheets are provided upon request, and pricing is supplied by your chosen authorized distributor.
Why should I buy through your manufacturers?
All HDS manufacturers are privately owned companies committed to quality and stand behind their products.
How can I stay updated on new products and trends?
What territories do you serve?
We cover Washington DC, Maryland, and Virginia.
How do I specify products for a new project?
Scheduling a showroom appointment in Alexandria, VA is the most efficient way to specify products.
Is parking available at your showrooms?
Yes. The HDS showroom has attached parking; Steelite showroom has street parking plus two nearby garages.
How do I book, reschedule, or cancel a showroom appointment?
Please contact your HDS team member directly to arrange or modify appointments. We prefer scheduling after a brief project discussion to allocate adequate time.
Can I see and order furniture samples at the showroom?
Yes! Our showroom features many furniture options and a Design Center where you can order fabric, wood, and laminate samples.
What should I bring to a furniture appointment?
Bring mood boards, architectural drawings, and any project details to help bring your vision to life.
How much time should I allow for a showroom appointment?
Typically, allow 1.5 to 3 hours depending on your project scope.
Can I purchase directly through HDS?
Products must be purchased through authorized commercial distributors; HDS facilitates but does not sell direct.